Customer Service Engineer II

Bozeman, MT

About Montana Instruments:

Montana Instruments is the premier cryogenics company accelerating quantum discovery. We build market-leading systems for our partners in the quantum journey and have enjoyed 10+ years of validated success.  

We Are Looking For:

This position is a front-line service representative of Montana Instruments providing excellent customer service and possessing extensive product and industry knowledge. Customer Service Engineers ensure customers receive top care and support even traveling extensively to provide that support when needed.

Essential Duties and Responsibilities

  • Support released products and parts in a timely manner.
  • Works across company departments to communicate needs, clear project roadblocks, accomplish tasks, and align work with company priorities.
  • Participate in technical design reviews.
  • Troubleshoot, diagnose, and resolve customer problems via phone and email.
  • Track and follow up with customers to ensure issues are resolved.
  • Travel to customer sites to perform installation, user training, maintenance, and resolve problems (up to 50% of worked time)
  • Perform remote installations.
  • Prepare service trip reports, document issues, and pass on relevant information to team.
  • Issue return authorizations, work with sales, production, and shipping/receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately.
  • Identify systemic customer issues and work toward root cause analysis and corrective actions.
  • Review product manuals for accuracy and assist in the development of product and service manuals.
  • Manage international distribution service networks- run training events when necessary; provide technical service bulletin updates as needed.

Competencies or Knowledge, Skills, and Abilities

  • Able to prioritize several concurrent projects and multitask effectively.
  • Understanding of engineering concepts and vocabulary.
  • Able to communicate technical concepts clearly.
  • Strong problem solving and analytical skills.
  • Proficient with MS Office Suite.
  • Experience with ERP systems and an understanding of engineering and manufacturing interface with these systems.
  • Strong troubleshooting skills.

Minimum Qualifications

  • 3-5years relevant work experience
  • Bachelor's degree in mechanical, electrical, or software engineering or related technical discipline
  • Able and willing to travel up to 50% of the time.

What We Offer You:

  • Competitive salaries, annual bonuses, and opportunities for growth.
  • Comprehensive health & insurance benefits (medical, dental, vision).
  • Company HSA Seed.
  • Company paid life insurance.
  • Short-term and long-term disability.
  • 401k matching up to 6%.
  • PTO, personal days, sick days, and company paid holidays.
  • Company sponsored team events.

Montana Instruments Values:

In all that Montana Instruments accomplishes, we stay true to our values:

  • Results-driven.
  • Courageous.
  • Team-first.

We want to create an environment where champions are enabled in every area of the company. We want to hire people who have the desire and potential to do great things. We want to give people the freedom and responsibility to become champions as part of a professional team.

About Bozeman:

Montana Instruments is located in Bozeman, Montana, a vibrant town at the foot of the Bridger Mountains within an hour of three great ski hills, several world-class fly-fishing rivers, and plenty of adventure (Yellowstone National Park is just 90 minutes south).

Bozeman is Montana’s biggest tech hub and home to quantum companies like Teledyne, Flir, and ADVR Incorporated, as well as Spectrum Lab and the Borys Lab at Montana State University. It is one of the fastest-growing cities of its size in the nation and regularly recognized as one of America's "coolest" cities.

To Apply:

Follow this link.