Cryogenic Field Service Engineer (Europe)

Your role

The Field Service Engineer is responsible for post-sale customer support activities at Montana Instruments.

Essential Duties, Responsibilities, and Expectations

Troubleshoot, diagnose, and resolve customer problems via phone and email.

• Track and follow up with customers to ensure issues are resolved.
• Travel to customer sites to perform installation, user training, maintenance, and resolve problems.
• Perform remote installations.
• Prepare service trip reports, document issues, and pass on relevant information to the team.
• Issue RMAs, work with sales, production and shipping/receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately.
• Identify systemic customer issues and work towards root cause and corrective actions.
• Review product manuals for accuracy and assist in the development of product and service manuals.
• Manage international distribution service networks –run training events when necessary and provide technical service bulletin and updates as needed.
• International and domestic travel required 50-75% of the time.

To succeed, you will need

Minimum Qualifications (Experience / Education)

• Bachelor’s degree in an engineering or related field.
• 3-5 years’ experience in a Customer Service role
• Knowledge of Salesforce or equivalent CRM software

Competencies // Knowledge, Skills, and Abilities (KSA’s)

• Strong client-facing communication skills
• Strong, positive, interpersonal skills and the ability to work as an effective member of a team.
• Able to communicate technical concepts verbally and in writing across the organization.
• Strong problem solving and analytical skills.
• Self-starter, able to work in a fast-paced environment with accuracy and efficiency.
• Proficient with Microsoft Suite (Word, Excel, Outlook, etc.).
• Knowledge of quantum materials research and technology (bonus).
• Experience with ERP systems and an understanding of how engineering and manufacturing interfaces with these systems.
• Strong troubleshooting skills.
• Solid understanding of engineering knowledge and scientific principles.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role is fully remote, enabling you to work from anywhere within the region of Netherlands.

Follow this link to apply now

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